Terminal Passenger Level of Service Analysis for Chicago O'Hare's New OGT

May 22, 2023

Cignus delivered a passenger flow and level-of-service analysis for the new O'Hare Global Terminal, evaluating processor sizing, queues, and dwell-time impacts.

Cignus Consulting completed a Terminal Passenger Level of Service analysis for Chicago O'Hare International Airport's new O'Hare Global Terminal (OGT). The study evaluated passenger flow dynamics, processor sizing requirements, queue formation patterns, and dwell-time impacts for this major international gateway.

Using advanced passenger terminal simulation modeling, Cignus assessed peak-hour processing capacity for check-in counters, security screening, customs/immigration, and boarding gates. The analysis incorporated Design Day Flight Schedules, passenger arrival profiles, and varying levels of technology adoption.

Results provided the OGT design team with data-driven recommendations for processor quantities, queuing area dimensions, hold room capacities, and circulation corridor widths, ensuring the facility meets IATA Level of Service standards.